The MBA Admissions Studio

Following the various HBS applications I’m seeing, it’s clear my post today should be about how to approach the HBS “Wished-We’d-Asked” question.

The first thing, which I hope is obvious, is there are two tests here: (1) can you find a question that is appropriate and important, and ask it in an interesting way – a way that piques your reader’s interest; and (2) can you answer it in a way that advances your admissions prospects?

The two are of course related – you want to choose the single question that most allows you to advance your admissions value. As this essay comes at the end of the set, you will be looking to address a topic or factor that you have not spoken of yet (or not enough.)

The steps to a good question are as follows:

• What is there left, that is really important to say, that hasn’t been said in my other essays?
• What question will best let me address that?
• How can I formulate the question in a really interesting way?

An appropriate question, in Adcom’s eyes, is one that opens a channel of insight into who you are, what you stand for, what formative experiences in your past matter and why, how you have derived your values or motivations or ambitions, or other similar important stuff about you.

In other words, the right kind of question is one where the answer will leave the reader significantly more knowledgeable about you.

The right kind of question will be hard to answer. If you ask a question you feel you can knock off “no sweat,” then the question is probably betraying your admissions prospects.

Finally, it’s important (if you want to stand out, and you most surely do) that you ask the question in an interesting way. You could say, “I wish you had asked me what my favorite TV show is,” but that’s a yawn. It would be more flavorful to say, “I wish you’d asked me why I own the full 7 season DVD box set of ‘The West Wing.’”

You could say, “I wish you’d asked me about my community service,” but that’s like a road sign “beware, extreme dullness ahead,” when you could say everything you need to say about your volunteering in a soup kitchen and beyond under a question like: “I wished you’d asked me how cook soup for 400, in the dark, with one onion.”

Tags: essay writing, Harvard, HBS, MBA applicant, MBA community service, writing style

Over many years I’ve written extensively — both here and in my book — about the weakness-failure MBA admissions essay and how to approach it. In fact, it has to be about 8 years since I pioneered the notion of using the failure essay to position the applicant as a leader, because all successful leaders have failed or will fail at some time or another. Moreover, a real leader will acknowledge not deny a failure, and embrace its implied learning path — demonstrating capacity for personal growth which is the real test in answering this type of question.

Anyway, as you know, this year HBS grew the category from ‘failure’ to ‘setback’ and extended their request from one failure in 400 words to 3 setbacks in 600.

In a sense, not too much new here, but seeing as I’m experiencing a few clients struggling to hit the nail on the head, let me add a few thoughts and go over one or two principles.

First, a setback is broader than a failure. A failure comes from something you did or didn’t do. It implies personal causality and responsibility. A setback can be a failure in these terms, but it can equally be due to no fault of yours — just the big wide world doing what it sometimes does in a way that helped you not.

But, recognize too that the setback category does not cover all negative events. The outcome must be a setback. If you swam too far from the beach but were rescued, you might feel like an idiot and you might have had a wake-up call. But it’s not a setback because you were not held back or slowed down in any meaningful sense.

Choosing setbacks

Assuming you’ve identified various items that count as setbacks, which do you choose?

First the basics: as with the 3 x Accomplishments, you should create a spread from professional to personal to community topics. All work and no play makes Jack a dull admissions boy.

After that, you choose between setbacks the way you choose every topic: by asking yourself “which allows me to deliver the most admissions value?”

These are the kinds of admissions value a setback can communicate:

1. You show you are a leader. All leadership implies exploration of uncertainty and action without full knowledge of the consequences. Therefore all leaders mess up now and then. If you’ve had no setbacks, you have not led enough.

2. You show you are an innovator, and can balance risk and caution. Sometimes innovators go down blind alleys or take risks that don’t pan out. It comes with the territory. If you’ve got nothing here, you are either over-conventional or over-cautious, or both.

3. You show you are determined and can persevere. The “comeback from a setback” allows you to show tenacity and how you don’t give up.

4. You show you are resourceful. Likewise, overcoming a setback may allow you to demonstrate resourcefulness and creativity.

5. You show self-knowledge and self-insight. You are able to do honest introspection, which is the litmus test of maturity. You demonstrate humility.

6. You show growth. You are willing to learn, adapt yourself and your actions, and grow through experiences such as this.

Tags: accomplishments essay, essay writing, Harvard, HBS, Leadership, profile development, setback essay

Some schools, notably Chicago Booth, UCLA Anderson, and NYU Stern, ask for open, creative essays where you set the agenda and can submit (within reason, per guidlines) whatever you think is important. The test is (a) how you deal with unstructured situations, (b) whether you have any creativity/imagination ,and (c) what your broader communication skills are like.

It’s a heaven-sent opportunity to get yourself noticed, but only, of course, if you can do something notice-worthy. Of course this essay prompt causes more unhappiness among applicants than any other.

As an applications advisor, I find myself thinking about new and different ways to tackle these questions. The only sure principle is “pop” — can you stand out? As Adcoms keep telling us, it’s not about evaluation (almost everyone who applies is “good enough.”) It is about selection. If you pop and you’re not in a heavily oversubscribed applicant category, your application becomes hard to turn down.

Here’s one way to pop — a management innovation competition. As the Website blurb says:

“The Management Innovation Exchange, a project aimed at reinventing management for the 21st century, and HCL Technologies, a global IT services provider, are offering more than $50,000 in prizes for the best new game-changing management ideas. The HCL MBA M-Prize competition is open to all current graduate business school students and will honor “the best new idea for making organizations more adaptable, more innovative, more inspiring, and more socially accountable.

“One of the people involved in all this is Gary Hamel, director of the Management Lab at London Business School, the author of seminal management books including Leading the Revolution, and one of the most influential management thinkers around. This is what he had to say in a statement:

“Organizations around the world today are challenged to change in ways they have never imagined. Collectively and individually some of the world’s leading management thinkers and progressive CEOs are pushing themselves and their teams to answer the fundamental question: How do we invent ‘management 2.0?’ The HCL MBA M-Prize is not an intellectual exercise or a theory. We are looking for ideas we can test and make work in a real organization. We are looking to reinvent the future of management and let MBA students’ ideas play a critical role in making it work.

‘In addition to a $50,000 grand prize, the winner gets to lead a real-world management experiment, in effect testing the winning idea at a real company. There are also three additional prizes for the best management “hacks”–which the organizers describe as “a bold new idea or radical fix aimed at redistributing power, unleashing human capability and fostering renewal in organizations.”

“The deadline for submissions is Feb. 28. Ten to 15 finalists will be selected by April 15 and the winners will be announced on the MIX site on May 1. Entries will be judged on clarity of thought and originality, potential for impact, feasibility of implementation, and popularity.

“A bunch of the entries have already been posted on the M-Prize web site. One involves giving rank-and-file employees a say in big company decisions, such as mergers and acquisitions. Another proposes an internal market for management talent–allowing employees to choose their own supervisors and rewarding the best. A third suggests an online social network to solicit money-making ideas for the company, and giving a cut of the proceeds from any viable idea to the person who thought of it.

“Not a bad start, but only a start. Surely there must be hundreds of really smart ideas for fomenting the next great management revolution bubbling up in b-school. What’s yours?”

(Yes, it’s open only to current b-school students. But there nothing to stop you telling Adcom what your entry will be next year…)

Tags: Chicago-Booth GSB, communications, essay writing, management, NYU-Stern, UCLA Anderson

Everyone knows leadership is a key theme in MBA applications. One way or another, the b-school graduate is going to be a leader. Therefore showing evidence and understanding of, and aptitude and appetite for, the demands of leadership is central to succeeding in MBA admissions selection.

Because of this, as an admissions coach, I’m always on the lookout for insight into leadership and how to communicate it, and I found some by Paul Thornton at a blog called Great Leadership.

Thornton says business and political leaders often have a motto or plaque on their desk or office wall that encapsulates their leadership attitude. His article is below. I repost it here in full on this blog, in order to be able to ask the question: as an MBA applicant, what is the sign on your desk, or what will it be when the time comes?

More specifically, if you can distill the essence of your leadership attitude or style or motivation in this way, it makes an excellent basis for telling Adcom about it in your essays or interview in a way that will get you noticed… much better than serving up worn-out phrases about leadership as “motivating people” or “making a difference” or other standard waffle that will shift you only sideways into the bundle of applications about to be dinged.

Here is Thornton’s text:

“As a leader, what should the sign on your wall or desk say?

W. Clement Stone began as a shoeshine boy and became a multimillionaire. He credits his success to three words: Do It Now. He required everyone who worked for him to write those words on index cards and post them in their work area.

Over the past twenty years I have collected and analyzed many of the quotes leaders post on their office walls or keep on their desks. Many of these quotes are the guiding principle they followed to achieve success. Here are my top 15.

1. “It can be done!” —Sign President Ronald Reagan kept on his desk in the Oval Office.

Leaders are optimistic, upbeat, and positive. Reagan was known for his optimism and the ability to express ideas in a clear, eloquent, and quotable fashion.

2. “No Whining” —Sign on the desk of James Parker, former CEO, Southwest Airlines.

Victims wine and blame others. Leaders may get discouraged on occasion but never play the victim role.

3. Bill Gates had a picture of Henry Ford in his office. It was there as a reminder to not do what Ford did. Ford didn’t listen to his customers. He knew his customers wanted the option to buy cars painted other colors besides black. This “fatal attitude” caused him to lose market share to upstart General Motors.

4. “The Buck Starts Here!” —Sign on the desk of Donald Trump.

Leaders see opportunity and take action. Non-leaders only see the status quo and sit still.

5. “Be brief. Be Brilliant. Be Gone.” —Former sign on the office wall of Mark Goodman, CEO, Twist Image.

Leaders who are clear and concise are more credible and more brilliant.

6. “Start Talking and Get to Work” —Sign in the office of Alden Davis, former Business Effectiveness Consultant, Pratt & Whitney Division of United Technologies Corporation.

Leaders spend a significant amount of time talking and listening. Advocating, proposing, nudging, selling, questioning, listening, probing and digging are what leaders do.

7. “A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.” —Antoine de Saint-Exupery”—Sign above the desk of Michael S. Hyatt, CEO, Thomas Nelson Publishers.

Michael states, “Leaders remove the clutter so their big ideas stand out.”

8. Hatim Tyabji, former chairman and CEO of VeriFone, Inc. —On his office wall there was a poster that consisted of twelve blocks, each with a photo of an Irish setter. The first 11 blocks show the dog standing, not responding to a command to “sit.” Finally, in block twelve, the Irish setter sits. “Good dog,” reads the poster.

Hatim states, “That is the essence of leadership. I can’t get disillusioned when I say ‘sit’ and nobody sits. So I just keep repeating the message. Leaders must be clear, consistent, and repetitive. Keep repeating the message until it sticks.”

9. “Be Realistic, Demand the Impossible” —Sign in the office of T. J. Rodgers, founder and CEO of Cypress Semiconductor.

Leaders are demanding! They expect more than others think is possible. Leaders believe most people have underutilized talents and abilities.

10. Strive for Excellence. Signed photographs of Frank Sinatra, Mohammad Ali, Albert Pujols, Ted Turner, and Donald Trump are on the office wall of Jim Stovall.

Jim is president, Narrative Television Network and author of The Ultimate Gift.

Jim states, “These are people who I’ve worked with and respect. They remind me to always strive for excellence.”

11. “A desk is a dangerous place from which to view the world.” John le Carré —Sign in the office of Louis V. Gerstner, Jr., former CEO of IBM.

Seeing the problem, touching the part, talking directly with employees and customers provides a reality you don’t get sitting in your office. We want to see our leaders directly involved in the problem like Louisiana Governor Bobby Gindal has been involved in the Gulf Oil Crisis.

12. “Prove Your Groove.” —Sign on the office wall of Peter H. Reynolds CEO/Owner, FableVision Enterprises.

Peter states, “It means don’t just say it—do it. Show us your passion in action. Leaders use the media, storytelling, and technology to foster the development of each person’s potential.”

13. “Just because it worked once, doesn’t mean it will work again!” —Sign on the desk of Shaun Coffey, CEO, Industrial Research Ltd., New Zealand.

Shaun states, “Every situation is different, and this is particularly so when dealing with change. People are different, and people change. An intervention that has been spectacularly successful may not work in a new situation. It may not even work in the same company/organization again because the people will have changed as a result of the experience. Keep changing your tactics, staying aware of how people are responding. Attack from different angles. Look for signs that something isn’t working, and try something else—don’t get stuck in your ways.”

14. “The time is always right to do what is right.” Martin Luther King Jr. —Sign on the office wall of Michael Jansma, President GEMaffair.com.

Leaders consistently stand up for their values and beliefs. It’s not a once in awhile thing.

15. “Leaders should be able to Stand Alone, Take the Heat, Bear the Pain, Tell the Truth, and Do What’s Right” Max DePree —Sign in the office of Brian Morehouse, coach of women’s basketball at Hope College, 2006 Division III National Champions.

Brian states, “That quote covers everything a leader needs to do as they approach their day in terms of courage, integrity, focus, and perseverance. And, it closely meshes with my coaching philosophy which is –Do the right thing every day, every play, on and off the court!”

Tags: communications, essay writing, interviews, mba interview, writing style

Let me quote wikipedia: “Empty calories are a measurement of the energy present in high-energy foods with poor nutritional profiles, typically from processed carbohydrates or fats. An empty calorie has the same energy content of any other calorie but lacks accompanying nutrients such as vitamins, dietary minerals, antioxidants, amino acids, or in the case of refined grains, fiber.”

Empty calories define most fast food, sugary drinks, and popular cereals — so much so that regulators have reigned in advertising low-food-value items to children. (Food conglomerates have responded by adding back vitamins, minerals, etc. to cereals and other prepared foods.)

Why do I raise this? Because an MBA admissions essay — like any other piece of writing — is a meal for the reader. The reader’s hope and quiet prayer is that the text will deliver the informational nutrients they are looking for, with little fat or waste.

Consider something like this: “My journey to this point has been challenging, but the lessons I learned have been most meaningful — I truly have seen that a new beginning is an opportunity to start again, that life’s challenges are the best way to show one’s capability and forge memorable experiences, and that through passion and perseverance one can make a difference in the world.”

Or this: “I believe the best leaders are those who do things for the right reasons, grounded in a thorough understanding of economics, business, strategy, and innovation. I want to be a leader who is open-minded, can manage complex situations, and empowers people.”

Forget the turgid writing and cliche’s-running-amok for a moment. That can be fixed. The point is, even if fixed, there is still nothing there. From the Adcom readers’ point of view there is no nutrition in the text, nothing that tells them anything interesting or specific or memorable about these applicants and why they should be admitted to b-school. There is no data, there is no record of action, no unique insights. Just words taking up space. That is, just empty calories.

The task of MBA essays is to explain your admissions value to Adcom, and you can’t achieve this via empty text. You must present nutrition-laden text, or expect to be dinged.

This means excoriating anything and everything that tends towards vacant, weary generalizations. Cut that to create space for reader nourishment — discussion of specific well-chosen experiences that show you in action, developing unique skills and fresh non-obvious insights about yourself, about your future aspirations, and about management and leadership.
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Tags: b-school, communications, essay writing, MBA Adcom, MBA admissions essay, writing style

I’d estimate that 3 out of 5 MBA applicants to top-tier schools have traveled widely, for work or for fun. It follows that in their MBA applications they cite travel as an activity they value and put it among the important experiences they have had. They think that journeying across the world speaks for itself as proof of “diversity.” Travel “broadens the mind” and all that.

This is true. But there is a lot of value to be had in travel that MBA applicants often don’t get to. Here I tip my metaphorical hat to the mother of an MBA Studio client who gave her son the following feedback — before he came to me — which absolutely dovetails with how I exhort clients to squeeze admissions value from their travel (and other) experiences. I quote:

“I don’t think you have written something meaningful enough about your travels. You have traveled widely but it looks like it doesn’t seem to have influenced you, affected your outlook about people, society.

“Perhaps write something meaningful about poverty, and yet the ingenuity of people who have very little but are innovative, creative, hard working.

“Can you think of reasons why you chose to travel to these places, culture, philosophy, history, etc.?

“Some insight into the way you and your friend chose to travel, no fuss, not staying fancy places.

“This travel was a test also in being independent, showing initiative, taking calculated risks in foreign places. (You don’t give yourself sufficient credit for these things.)”

If all mothers had this depth of insight, I’d be out of a job. But, seriously, the task here, and everywhere in MBA admissions, is to extract the full admissions value from any activity you have done, experiences you’ve had, or choices you’ve made.

Look at your experiences, look at the skill sets and character traits of middle-to-senior managers, and make the link.

In this case an applicant following this advice would be showing Adcom not just “travel,” but a nuanced outlook on foreign cultures; an appreciation of genuinely alternative value systems and social cohesion including alternative forms of innovation; a non-materialist sensibility; an ability to ride out adversity; practice at calculated risk-management, and so on. Now this is a platform a good b-school can build on, to create a senior manager for significant 21st Century organizations.

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Tags: Diversity, essay writing, manager, MBA Adcom, MBA Admissions, Travel

Topmba.com recently asked for my brief and succinct summary input for an upcoming story on MBA application essays and letters of recommendation. If nothing else it was a challenge in writing tightly. And as it turned out, it provides a summary of some key deliverables and concerns, so I thought I’d share the experience here:

What should/shouldn’t MBA applicants include in their admissions essays?
Applicants should include points that carry admissions value. What is value? Any attributes or experiences that are relevant to peer education and not common in the applicant pool; anything that will get you noticed or make you stand out as a worthwhile addition to the classroom, on campus, and one day in the alumni network. What not to include? Don’t praise the school (they know they’re good); don’t repeat items on your resume; don’t denigrate anyone or any organization; don’t whine about life’s obstacles or blame others. Finally, don’t state the obvious — if you are talking about water you needn’t add that it is also wet.

Who should/shouldn’t they ask for letters of recommendation?
Reco’s are Adcoms only reliable way of finding out what you are like in a professional environment. Therefore, do not ask one of an old professor, your yoga instructor, your priest and so on. You need a reco from your current work supervisor (if not, explain why not) and other reco’s should come from other current or past professional supervisors who know you well. Don’t go for someone with a great title, who hardly knows you. Whoever you get — make him or her give examples and specific instances to back up their claims about you. Brief them on your application content so their communication is consonant with your own. Ask them to to address and reassure Adcom on any weaknesses apparent in your resume, if applicable.

What are the biggest mistakes that many applicants make in their essays?
One common mistake is to try be like a “business school applicant.” There is no one such thing; you will just sound generic and boring. Be yourself, and you will sound genuine and alive and interesting-to-meet. Don’t forget to give specific examples which create interest for the reader. Further, it’s pointless to claim an experience or attribute without giving some proof (a specific example or event or data or awards that demonstrates the attribute is real.) Also, don’t imagine that your reader is a financial or technical person. Adcoms members have a real mix of backgrounds, but at heart they are human resources professionals, and MBA admissions is an HR function.

What are optional essays? Should applicants bother writing them, as they are optional?
Optional essays are used to mitigate a weakness or explain something that may be confusing about your background or career path. They are not a way to get more text in. It is a statement of strength as an applicant not to have to use the optional essay. Only use it if you have something specific to address, and when you’ve addressed it, stop writing — there is no requirement to go to full essay length.

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Tags: b-school, essay writing, mba, MBA Adcom, MBA applicant, MBA recommendations, optional essay

Keeping up with Adcoms’ blogs as I do (and I suggest MBA applicants do too) my eye stopped on this recent post by Dee Leopold, Director of Admissions at HBS.

It offers two things: First it clears up some of the shibboleths of who’s noticing what in your b-school visit and how it is weighed in admissions. (What is true of Harvard is broadly true of other schools too.) Second, just as important, it’s worth noting as a writing sample. Here’s the text:

Tags: b-school, Director of MBA Admissions, essay writing, HBS, interviews, MBA Admissions, writing style

Readers of this site will know that I’m a big fan of the book Made to Stick, for MBA admissions messaging. The book will NOT tell you anything about what your message should be — how to understand and position yourself in MBA applications — but it is a great and simple guide to communicating a message effectively once you know what you want to say. This was my post on it from November 09.

Anyway, I discovered a fabulous and free, if slightly zany, summary and commentary of the book up at bookrapper.com – Australia, well worth sharing.  The full 13-page pdf can be downloaded here. (There are many other topical business book summaries for free download too.)

Here is a flavor of some of the charts and summaries – making the reader to care enough to take action; overcoming the expertise trap; and the 6 elements of sticky messages:

Tags: admissions red flags, business books, essay writing, Made to Stick, MBA applications, writing style

The setback-failure-weakness essay is commonly asked for in MBA Admissions because it is a test of an applicant’s maturity, self-knowledge, honesty, and ability to learn from mistakes. It is, in other words, the biggest indicator of real leadership ability and potential.

Sample questions that approach this topic are:

Tuck-Dartmouth (Essay 3): Describe a circumstance in your life in which you faced adversity, failure, or setback. What actions did you take as a result and what did you learn from this experience?
Harvard Business School (Essay 2) Tell us three setbacks you have faced?
INSEAD (Essay 3) Describe a situation taken from your personal or professional life where you failed. Discuss what you learned.
Judge-Cambridge (essay 2) What did you learn from your most spectacular failure?

MBA applicants often struggle with these essays because they feel that admitting a weaknesses or sharing a time when they failed erodes their candidacy. In fact, it does just the opposite. Leaders know their weaknesses, and can admit them to themselves and others — in order to work on them, or work around them. It shows self-insight and points to seniority. No one is comfortable talking about their weak spots and failure. But nobody is perfect or has not failed. Not Bill Gates, not Richard Branson, not me, nor you, nor the admissions officer.

So it is not admitting a weakness is what will get you dinged, because it’s like waving red beacon that betrays inexperience and a junior mindset. If you “have no weaknesses” that just tells Adcom that you don’t know what they are yet or that you’re too immature to face them. It says you don’t know yourself, therefore you don’t yet know where you will mess up. You are a liability to yourself and your company.

Take a tip from George Soros, self-made billionaire, philosopher, philanthropist, social reformer, and fund manager extraordinaire – famous for “breaking the Bank (of England)” by shorting the pound sterling in 1992 – who shares this candid account of his weaknesses:

“I’m a very bad judge of character. I’m a good judge of stocks, and I have a reasonably good perspective on history. But I am, really, quite awful in judging character, and so I’ve made many mistakes. It took me five years and a lot of painful experiences to find the right management team. I am please that finally I found it, but I cannot claim to be as successful in picking a team as I have been in actually managing money. I think that I’m very good as a senior partner, or boss, because I have a lot of sympathy for the difficulties that fund managers face. When they are in trouble I can give them a lot of support, and that, I think, has contributed toward creating a good atmosphere in the firm. But I’m not so good at choosing them.” – ‘Soros on Soros: Staying Ahead of the Curve,’ Wiley & Sons, NY, 1995, p.18

See, the greatest business leaders all have weaknesses and all have made significant mistakes in their careers and their lives. The point is not to prove that you don’t fail, or won’t fail. It is to prove that you have the insight into yourself to be able to recognize and compensate for your weaknesses.

What Adcom wants to know is not how you avoided failure, but how you managed it, what you learned, what insights into yourself you gained, and how you grew from there. They want to see that you have the will and the insight to locate and understand the source of your mess up – the underlying weaknesses that caused it – and that you have the maturity to face and work on the issue.

To summarize: the setback essay is not testing to see if you have weaknesses. We all do. It is a test of your self-knowledge and maturity. The committee wants to see if you can candidly face, discuss, and work on your flaws, or if you will you try to hide them or blame circumstances or other people. This is a significant test of your readiness for senior leadership.

A note on tone
Soros is candid, straightforward, and objective in his self-analysis. He shares measured self-insight with the reader. He doesn’t try to slip in softening or deflecting phrases, or hide behind humor; nor is he self-excusing or whining and looking to blame others – the hallmarks of a too-junior applicant.

[Updated 9/2011]

Tags: b-school, Cambridge-Judge, essay writing, Failure essay, HBS, INSEAD, maturity, setback essay, Tuck, Weakness essay, writing style